We love what we do, and that’s why it matters to us that you love your new steering wheel.

Due to the nature of custom and made-to-order manufacturing, returns are possible only for a small range of in-stock products.

For your peace-of-mind, in case there is a problem with your custom steering wheel that is not caused by you, all of our products are at minimum eligible for repair or exchange, and in certain instances, store credit - if there is an issue, and a refund is not possible. We want you to know that we will not leave you hanging. In case of an issue, it is our promise that we will find a way to make things right.

If you run into a problem, please contact us via email for assistance. Hiccups happen - that is the nature of any business - but what sets RPAUTOPARTS apart is how we handle hiccups when they do occur. As fellow car enthusiasts, we aren’t here to just sell you a product. We are here to be excited with you on the journey of modding your car. That is to say - we care and won’t leave you hanging.

This is the RPAUTOPARTS promise.

Please understand that frivolous cancellation/return/exchange attempts will not be entertained. These include situations such as, but are not limited to:

• Totaling/Selling/trading your car while a custom build is in progress
• Buyers remorse / change of heart
• The house-elf who stole the cash for the balance of your wheel from under the mattress
• An angry spouse that found out about spending money on car parts
• Clearance / Sale / Display (scratch and dent) items

Return / Cancellation / Restocking Fee:

The restocking fee varies based on the cost it takes us to put our product through a QC cycle to confirm it is fit for sale, which varies for every wheel.

IF YOU ARE NOT 100% CERTAIN YOU ARE BUYING THE RIGHT PRODUCT, CONTACT US FIRST. From the second you place an order, costs are incurred, and therefore you ALSO will incur a variable restocking fee of up to 50%. Ordering the wrong product does not miraculously undo the costs of processing your payment, preparing, packing or shipping your order.

1. If the item has not been shipped: 5% restocking fee. (This simply covers what we had to pay the merchant processor to process your payment).
2. If the item has been prepped and packed: 25% restocking fee.
3. If the item has left our possession (shipped to you): 25-50% restocking fee.

Return & Refund Policy

Custom & Made-to-Order Items

All custom, made-to-order, and personalized items are final sale and are not eligible for return, refund, or exchange. Once a custom order is confirmed and production has begun, the order cannot be cancelled.

Payment Terms

For orders requiring multiple payments, production and shipping will commence only after all payments have been received in full. Any delays in payment by the customer may result in delays in production and delivery. The seller is not responsible for shipping delays caused by incomplete payment.

Order Confirmation

By placing an order, the customer agrees to these terms and conditions, including the no-return policy for custom items.

Standard Items

For non-custom items, returns are accepted within 14 days of delivery. Items must be unused and in original packaging. Return shipping costs are the responsibility of the customer.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage.

Vehicle Compatibility Terms and Conditions:

A photo of your steering wheel and other vehicle information is REQUIRED after checkout (you will receive a confirmation email after ordering, with further instructions). Your order will NOT be fulfilled until we receive this information. We are not responsible for incompatible products due to the customer sending us a photo that is not a real photo of their car (e.g., photo from the internet, or a photo of another car, assuming it is the same as theirs). A restocking fee of 30% (on top of other applicable fees) will be charged for compatibility-related exchanges if the photo and/or vehicle information we receive is not correct.